Sump Pump Products FAQs

Keeping your basement dry can be easy, but you may have questions when you’re getting started. Please review our frequently asked questions regarding our sump pump products and our process. If you can’t find an answer here, feel free to give us a call at 269-254-8497 or submit a contact form.

  • Why do I need a sump pump?

    If you’re a homeowner with a dry home below the local water table, chances are your basement and lower levels could flood due to ground water saturation. A sump pump keeps this from happening.

  • How does a sump pump work?

    After long rains the ground begins to hold too much water, and that water is pushed toward your home. The pump collects the water in a basin and then pumps the basin water out away from the home.

  • Do I manually work a sump pump?

    Nope, our pumps automatically kick in when the float switch detects certain water levels.

  • Where should the water go?

    The water should be routed to an appropriate source, such as a dry well or a storm drain.

  • What if my home came with a pump?

    The average life of a sump pump is 5 to 15 years, so chances are that one is out of date. Also, older pumps are traditionally linked to sewage systems, which is now against plumbing code and could result in fines.

  • When should I use a condensate pump?

    Homeowners can use condensate pumps to pump out the water produced by conditioned building air, refrigerated air, exhaust streams from furnaces and steam from heat exchangers and radiators.

  • When should I use an effluent pump?

    Effluent pumps can be used to pump the effluent, the gray wastewater that remains after solids settle out, flowing out of a septic tank.

  • When should I use a sewage pump?

    Sewage pumps can be used in basement bathrooms and septic systems (this would be used by homeowners that use a septic field).

  • How do I know if my pump is feeding to the sewer?

    If the outflow is fed through a sink or drain in the basement, it’s probably heading out to the sewage system.

  • How do I keep my pump healthy?

    You should check your sump pump once a year, or more frequently if you live in an area with a high water table and periodic rain. Make sure to clean out any debris as it will cause problems for the pump.

  • Do you offer any warranty on your products?

    We do! Visit our Warranty page for more information. However, keep in mind that warranty varies by product. Please contact us if you have any questions about the warranty on a particular product.